New Fryette 2/50/2 Mounting Hole Issue

Power Amps 2/50/2
1

I just received a brand new Fryette G2502 from musicians friend and ran into an issue trying to mount it in my rack. The right top ( facing the front) mounting hole is milled in the wrong location. The left side is fine. I even checked with a tape measure and it seems the right top mounting slot was milled about an 1/8” too low. I have attached some pictures. How do we handle this? Is it a matter of obtaining a new silver face plate?

Also there is a little greasy liquid like material coming from the “class” switches, is this normal? I wiped what I could but I can a little inside around the button.

Thanks.
Scott

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2

Hi Scott,

I believe you have a response to this already from Dave. Hope it gets sorted quickly for you.

Regards,

Dan

3

Hi Dan,

I don’t see a response from Dave. Can you point me in the direction of the response?

Thanks,
Scott

4

He should be in your email. He wrote a reply to your original email you sent to support.

5

Can you have it resent? I don’t see anything and I checked all my folders.

Thanks,
Scott

6

Hi Scott,

That is a problem all right. Thank you for bringing this to our attention.

We have your information on file and we’ll make arrangements to send you a replacement ASAP.

Very sorry for the inconvenience!

Dave

7

Scott,

The switches are OK. It’s just a bit of lubricant.
It’ll stop seeping after the first or second wipe.

Dave

8

Attached here, not sure what happened! Discourse should have sent you some notifications about his reply… in any case sounds like you should expect something in the post soon.

9

Thank you and thank you for the quick response. If you can, when you send out the replacement, can you provide tracking?

Thanks!
Have a Great ThanksGiving!!

1 Like
10

Yes we will provide tracking. It will take a while though as we’re waiting for a new panel shipment. Meanwhile, the brackets are more than solid enough to support the amp with 3 screws.

Dave