I bought a brand new PS-100 from Guitar Center Sunday Nov 23rd. It arrived Wednesday the 27th. I took it out of the box today and connected my Synergy SYN-1 to the line in and my 8 Ohm cab to the speaker out.
It sounded great for 20 minutes! Then the volume dropped in half and I could see and smell one tube was glowing like the sun.
I let it cool down and powered the unit back on with nothing plugged in and he have a green LED, fan works, buttons seem to work.
Bad tubes I presume.
Whats the process for getting a new set of tubes sent.
Or should I return it to guitar center. I have about 40 days left.
Open it up and see if the internal fuse blew, if it did its probably the tubes.
Make sure it didn’t take anything else out with it, (corroded solder joints or bad looking components), from what I’ve read when researching issues that I had with mine, a new fuse and replacement tubes seems to fix the issue for most people.
Fryette uses both direct sales and a hybrid dealer strategy; however, due to the shop’s lengthy order list, all sales are currently made through dealers. Dealers manage all warranty requests as part of the agreement. I suggest you first speak with the dealer; they should be able to help you out best in this case.
For example, at Fryette we cover early failure of tubes up to 90 days after purchase. But you will have to speak to them. Sorry, I hope this does not feel like I am asking you to go in circles! And apologies for this annoying issue. Fryette has a Power Station burn-in rack as part of our QC process. It catches early tube failures, but sadly cannot catch them all.
Please come back if you need anything else, and please let us know how it goes with Guitar Center.
What do you mean by [quote=“dan, post:4, topic:1083, full:true”]
Who is them? Guitar Center or Fryette support? I assumed this forum and you, judging by your moniker, are Fryette support.
My instinct was to contact Fryette for new tubes and start there. I realize tubes can be a fickle things at times, and judging by other posts in this forum there does indeed appear to have been a bad batch come through.
Please instruct me on the best course of action
Return the PS-100 to guitar center for a 1 for 1 exchange for a new PS-100
Work with guitar center to RMA for tubes
Work with someone at Fryette Support to RMA new tubes out to me.
That’s right, this is the Fryette forum. When you buy from a dealer you have a warranty agreement with them not us, that’s what I was trying to explain before.
What Dan is saying is technically correct, but we also understand the complications of trying to get a simple warranty request processed as painlessly as possible.
To that end, please provide the following and we’ll arrange a replacement power tube pair:
Full name
Phone:
Email:
Return shipping address:
Unit Serial Number:
Team Fryette. Thanks for the responses and effort. I’ve got a good relationship with the staff at my GC. I returned the unit yesterday for a 1 for 1 exchange, everybody agreed that would be the fastest path for me as the customer. The new unit should arrive tomorrow Thursday December 5th.
Again thanks for the support and fingers crossed for the tubes in the unit arriving tomorrow! The previous unit had PSVANE power tubes.