No sound out of PS-2 unless I lift up the back end

[dan]

Hi @jvidmont1

Is this a new PS-2 that you purchased yourself? You said this has never worked out of the box. If that is that case it sounds like this should be under warranty. In any case, see how for how to arrange that How can I request Return Merchandise Authorization (RMA) for a product repair or return?

Regards,

Dan