Okay I tried a different 12ax7. Still nothing. And jumping the sends had no effect.
OK, please email the following info to support@fryette.com:
Name
Address
Phone
Serial number
Date and place purchased
I’ll get you an RMA to send it here or refer you to a local service outlet if available.
Thanks,
Dave
Okay I just sent the email with the info. Thank you.
update on what repair was done ? i’m having the same issue with my PS100
I replaced both power tubes and both fuses and tried a 12AX7 i had in another amp.
Still isn’t working though.
Hi there. Any update on the RMA?
Hi David,
I sent the info you requested. Any update on getting my device repaired? Thank you.
Hi I am trying to get support for my ps100 that broke. I was communicating over email with someone named David. He was supposed to set me up with a factory repair or with a local servicer but he has f responded. Can you assist me?
Could you please resend your address info to support@fryette.com.
Please be sure to put “Re: Resending address info” in the subject line.
Thanks.
Dave
Okay I resent it to that email address.
Just a note, the site has private messagings. So you could also send the information to Dave that way. This is one of the things we are trying to improve. Did you get an auto reply from the email?
lol ya this process is confusing to be honest. I just need someone to tell me what to do or where to go.
No I did not get an auto replay yet. Thank you
Hi Dave. Can you confirm if you got my info?